Our engineers add value to your business by giving our customers 24/7 access to expert assistance and by improving service reliability through top-notch infrastructure management. Please either submit an online help desk ticket or you may call us at (570) 616-4200.
There is no contractual limit or a per ticket cost for the help desk issues your team resolves.
In incident response, service quality is quickly restored, and actions are taken to prevent it in future.
Data lost through service or server crashes are recovered using data repair, backup restores, etc.
Account issues such as mail errors, web errors, etc. are quickly resolved through advanced troubleshooting.
Performance issues in the server and individual accounts are resolved promptly.
We setup new accounts and servers, and help customers configure their services.
Periodic maintenance audits are done to keep the servers updated, security hardened and performance optimized.
Security incidents in the server or for individual accounts are attended to immediately.
SDM Technology Services Company
99 Beechnut Road
Honesdale, PA 18431
Phone: (570) 616-4200
Fax: (570) 616-4250