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Support

SDM Network and SDM Technology Services Company

Our engineers add value to your business by giving our customers 24/7 access to expert assistance and by improving service reliability through top-notch infrastructure management. Please either submit an online help desk ticket or you may call us at (570) 616-4200.

Unlimited help desk support

There is no contractual limit or a per ticket cost for the help desk issues your team resolves.

Emergency server support

In incident response, service quality is quickly restored, and actions are taken to prevent it in future.

Crash recovery assistance

Data lost through service or server crashes are recovered using data repair, backup restores, etc.

Service issue troubleshooting

Account issues such as mail errors, web errors, etc. are quickly resolved through advanced troubleshooting.

Performance incident response

Performance issues in the server and individual accounts are resolved promptly.

Account/Server provisioning

We setup new accounts and servers, and help customers configure their services.

Preventive maintenance

Periodic maintenance audits are done to keep the servers updated, security hardened and performance optimized.

Security incident response

Security incidents in the server or for individual accounts are attended to immediately.

Support Portal
Online Help Desk

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Network Status

BY: Webmaster

SDM Network and SDM Technology Services Company Monitors Systems 24/7/365 to be sure we are…

Contact Us

SDM Technology Services Company
99 Beechnut Road
Honesdale, PA 18431
Phone: (570) 616-4200
Fax: (570) 616-4250

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