"We operate a high performance fully redundant network utilizing the latest technologies"
The use of services from SDM Technology Services Company [hereafter referred to as "SDM Technology Services Company"] constitutes agreement to these terms.
To submit a support request, please visit Our Support Page. We will be in touch with you as quickly as possible.
Updated Support Cost effective March 1, 2016: SDM Technology Support Services will charge $125 per hour for all support services except when 1) Resolving hosting issues and 2) Fixing something that we broke.
SDM Technology Services Company Support team is fully committed to prompt and valuable assistance for any issue. Issues will be resolved in a reasonable time frame or escalated to a Web Strategist.
The Client should contact Support for the following services:
Submit your support request on the form at our support page.
SDM Technology Services Company charges $100* per hour for all support and maintenance services. SDM Technology Services Company doesn't intend to invoice for every minute and will use its own discretion to charge for issues. There are no charges incurred to:
SDM Technology Services Company provides ongoing enhancement services that are NOT handled by our support team because of the size and nature of the work. This work is considered to be “Additional Services.” A SDM Technology Services Web Designer will advise the client on any requested “Additional Services” work and provide a proposed approach, costs, and timeline. Example services include:
SDM Technology Services Company does not provide a specific warranty period for websites because we feel that we are accountable for fixing any errors and omissions and broken things regardless of the time frame. However, it's important that SDM Technology Services Company clients understand that we don’t cause all issues and, therefore, can’t fix all issues for free. Websites inherently need maintenance because they are viewed through browsers and use many third party tools. The browsers and third party tools are regularly updated, and versions may no longer be supported. This sometimes results in causing a website feature to “break” or simply to not perform as expected. We are ready, willing, and able to help fix all issues, but we charge for the ones we don’t cause.
SDM Technology Services Company assumes to be the sole provider of maintenance services for the website. If a party other than SDM Technology Services Company makes changes to the website, which results in SDM Technology Services Company or SDM Network providing necessary updates or fixes to the website, it will not be considered "errors and omissions on the part of SDM Technology Services Company".
SDM Technology Services Company is accountable for the performance of the websites developed by SDM Technology Services Company and hosted by SDM Network’s hosting partners (“SDM Network”). SDM Technology Services Company will provide Support services to clients whose websites are not hosted on SDM Network servers; however, the services will be limited to the website code developed by SDM Technology Services Company. Hosting and server support for SDM Technology Services Company developed websites hosted by other providers is the responsibility of the client and/or hosting provider. Website performance can be affected by changes to a server environment, which can require maintenance or updates to the website. Should this type of website update be necessary, it will not be considered "errors and omissions on the part of SDM Technology Services Company."
Website performance may be affected by changes to the third party content management systems (CMS) (i.e. Drupal and Wordpress), which would result in maintenance to the website. Issues caused by or in combination with new or updated third-party software products including upgrades, themes, plugins, modules, or WordPress and Concrete5 modifications/customizations will not be considered “errors and omissions on the part of SDM Technology Services Company.”
Website performance may be affected by changes to the third party APIs (i.e. Twitter, Flickr, Constant Contact), which would result in maintenance to the website. Issues caused by or in combination with new or updated third-party software will not be considered “errors and omissions on the part of SDM Technology Services Company.”
General Terms of Service
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General Terms of Service
Hosted Voice Service Agreement
SDM Technology Services Company Support Service
VPS Service Policy is as follows...
SDM WPS Technology Services Company
99 Beechnut Road
Honesdale, PA 18431
Toll Free: (855) 273-TECH
Phone: (570) 616-4200
Fax: (570) 616-4250
SDM WPS Techology Services Company · Copyright © 1999 - 2020 · All Rights Reserved. Trademarks are of their respective owners.
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